Stellenanzeige

Your responsibility:

· Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts

· Work with customers to ensure they are finding value in our services

· Become an expert in digital marketing and educate customers on the use and benefits of our services

· Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues

· Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development

· Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth

· Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

· Maintain a revenue base by managing account retention and renewal

· Drive upgrade revenue through increased product adoption and increased usage

· Metrics driven; ability to translate customer needs into achievable goals and operate well in a data driven environment

Requirements & Preferred Skills:

· Deep customer empathy

· Excellent German/English skills

· Strong abilities in program and project management, balancing critical delivery tasks

· Consultative; ability and desire to drive value for customers based on unique needs

· Experience working with fast-growth company, strongly preferred

· Experience working with enterprise customers in Account Management, Customer Success, Consulting or similar, preferably in B2B/Media

· Highly organized with a strong sense of urgency to meet deadlines

Position based in Madrid or Munich.